Pioneering Woman in Leadership - Yvonne Hilsz

As a customer, first impressions count when you walk into a store. If you feel welcomed and valued, you’ll stay, browse, and buy. If you sense disinterest or feel like a burden to the sales person, you’ll leave. Yvonne Hilsz’s sales training approach is designed to ensure that customers don’t walk out, because the people she trains understand that success in sales isn’t just about closing deals; it’s about building trust and making customers feel valued throughout the entire buying process. Her love of sales/leadership blossomed when, at 20, she was appointed Second-in-Charge at New Zealand’s Sportsgirl’s flagship store. After working abroad, Yvonne studied performing arts, thinking she’d shine on a theatrical stage. Her career took a different turn after moving to Australia. Drawing on her experience in retail management, selling property investments to large audiences, co-presenter on Your Money Sorted, and working with stepUP Foundation, she blended practical sales techniques with a focus on understanding customer needs, asking the right questions, and creating a positive experience that leads to long-term relationships. She works with large organisations, turning over up to $7bn. She's a sought-after speaker, coach and trainer adept at boosting sales performance and improving customer experiences.